Frequently Asked Question

4. How to check the status and follow up your support ticket.
Last Updated a year ago

To check the status of a ticket via the Clydewire support system, please login first. If this is your first time please register first and then login.

Step 1: Click Tickets in the top navigation bar.

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Step 2: The list of open tickets will be displayed.

Step 3: To view closed tickets, click "Closed"

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Step 3: Click on the ticket number to open the desired ticket. 

Step 4: All information regarding the ticket will be on the Ticket View page such as ticket status, department, creation date, previous activity/communications and much more. You can print the ticket or you can update it by posting a reply from the bottom of the page.

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