Frequently Asked Question

2. How to open a new support ticket via Clydewire support system.
Last Updated a year ago

To open a new ticket via the Clydewire support system, please login first. If this is your first time please register first and then login.

Step 1: Once logged in, go to the home page

Step 2: You will see two buttons on the home page. Click on the orange button with title "Open a New Ticket"

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Step 3: Choose the help topic from the dropdown

Step 4: Add the issue summary and details about the issue. You can also upload files and screenshots by dropping them in the details section or browsing your computer for them. 

Step 5: Once done, click on the green button "Create Ticket". 

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Once the ticket is created, you will receive an acknowledgment email and a support representative will get in touch with you shortly.

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